Network News

Dear Community,\r\n\r\nTo improve support efficiency and provide better tools for our team, we have successfully added HelpServ to our network services.\r\n\r\nWhat is HelpServ?\r\nHelpServ acts as a support and queue management bot tailored to assist users while reducing the manual workload for our network operators (Opers) and staff members. It ensures that user inquiries are structured and that available support staff can handle tickets effectively.\r\n\r\nThe Official Help Channel\r\nIn conjunction with this new service, the #help channel is officially dedicated to all support-related matters. It serves as a central hub where staff can coordinate and assist users directly.\r\n\r\nHow to Connect:\r\n

• \r\n
• IRC Client: Join via /join #help\r\n
• Webchat: You can access the channel instantly via our Midiandmore Webchat.\r\n

\r\nWe invite all users to utilize this channel for technical questions, and we thank our staff in advance for utilizing HelpServ to make network assistance smoother than ever!\r\n\r\n- The Network Administration